About Company

Delhi Duty Free Services Pvt. Ltd. (DDFS) is a joint venture company between DIAL (Delhi International Airport Limited), Yalorvin Limited a subsidiary of Aer Rianta International CPT. (ARI) and GMR Airports Limited. Our Company’s flagship store is located at Delhi International Airport Terminal -3. Launched in July 2010, our company has stores with an aggregate retail area of 4,135 square meters, Our stores offer categories such as liquor, tobacco products, toiletries & cosmetics, food & confectionery, apparel, watches, jewellery and other products, including souvenirs.

A Timeline of Milestones

On 7th July 2010 India’s largest Duty-Free operator came into existence with the purpose

of creating an outstanding shopping experience for customers every time.

2010

Started operations with the largest collection of single malts in India;
First Duty-Free operator to start 60 days return policy
Exclusive cigars like Punch Platino India Edition were part of our travel retail exclusive portfolio

0.8M

Happy Customers

9k

Products Portfolio

2011

Launched Boss, Montblanc, MCM, Samsonite Black and Swarovski Stores.’
Mercedes Benz C-Class lucky draw- First of its kind promotion for Indian travelers.
2011 saw the success of ‘Beauty Festival’ campaign, leading international cosmetic brands like Clarins, Shiseido, Yves Saint Laurent, Lancome, L’Oréal, Christian Dior, Bulgari etc were part of it.

1.1M

Happy Customers

8K

Products Portfolio

2012

Launched BMW Mini Cooper mega promotion campaign called ‘Where’s your Mini?’
Launched BWM X1 mega promotion
Won The Moodies for World’s Best Facebook Page in the travel-retail category.

1.3M

Happy Customers

9K

Products Portfolio

2013

Electronic category debuts at Delhi Duty Free
We enjoyed the Largest Facebook fan base amongst Duty Free operators in the region, thanks to Mr. Vir Sanghvi for guest editorial posts and live video interactions with our customers.
Won Frontier Awards 2013 for Digital innovation of The Year for the campaign “World Traveler Contest”.

1.4M

Happy Customers

16K

Products Portfolio

2014

Announced our project of walk-through stores at Terminal-3.
Partnered with IPL cricket team – Delhi Daredevil.
June of 2014 witnessed our record monthly sale.

1.5M

Happy Customers

17K

Products Portfolio

2015

By this time we had the largest collection of white and dark spirits in India.
Added Travel Retail exclusives CK2 and Johnnie Walker Blue Label Cities range.
Needless to say this year we had broken on the previous sales records

1.6M

Happy Customers

18K

Products Portfolio

2016

Won Asia Pacific HRM Congress Awards 2016 for Best Practices for Talent Management.
Launched First ever ‘Malt Festival’ for our liquor enthusiast.
Introduced Rampur Single Malt to Travelers

1.7M

Happy Customers

19K

Products Portfolio

2017

Won Travel + Leisure India & South Asia Magazine award for Best Duty Free Shopping experience.
June of 2017 witnessed the highest ever monthly record sales.
Launched Jack Daniel’s personalized collection of its Single Barrel.

1.8M

Happy Customers

21K

Products Portfolio

2018

Post Customs ruling, we were first to migrate from USD to Indian Rupees for pricing and billing.
Won ‘Outlet of the Year’ award from Indira Gandhi International Airport.
Launched first ever walk-through store at Arrivals in India.

2.1M

Happy Customers

37K

Products Portfolio

2019

Launched best-in-class – New Walk-Through stores at Departures.
First and only duty free operator to win 4 or more ‘The Moodies’ digital awards in single year, these were for Best Facebook, Best Twitter, Best Website and Best use of social and Digital media respectively.
Needless to say we had broken on the previous sales records in year 2019

2.3M

Happy Customers

55K

Products Portfolio

2020

Post lockdown, launched ‘Click & Collect’- A service that allows international passengers to book products online and collect them from the store on the day of their travel.
Won the prestigious Frontier award for the category ‘Airport Retailer of the Year 2020’.
Following best practices and all recommended safety measure inside our stores during COVID-19.